Privacy Policy
Introduction
Chowdown Cincinnati (“we,” “our,” “us”) operates tools and services that help clients manage and automate social media content (“Services”). This Privacy Policy explains how we collect, use, and protect your information when you access or use our website, apps, or connected services such as Facebook and Instagram.
Information We Collect
We may collect the following information:
• Account Information: Name, email address, and contact details you provide when you register or communicate with us.
• Business Information: Company name, social media page IDs, and account settings necessary to provide automation services.
• Access Tokens: Facebook, Instagram, or other platform access tokens provided via secure OAuth authentication to enable authorized posting or data retrieval.
• Usage Data: Log data, IP addresses, browser type, and interaction details to improve performance and security.
We do not collect or store passwords for third-party platforms.
How We Use Your Information
We use collected information to:
• Provide, operate, and maintain our Services.
• Authenticate and authorize access to social media accounts.
• Generate, schedule, and publish social media posts on your behalf.
• Communicate with you about your account or technical issues.
• Improve our tools, performance, and security.
Data Storage and Security
Your data is stored securely using encrypted connections (HTTPS/TLS) and industry-standard safeguards. We do not sell or rent your data to any third parties. Access tokens are stored securely and only used for the purposes described above.
Data Sharing
We may share limited information with:
• Facebook/Meta Platforms or other APIs strictly for the purpose of providing authorized posting or analytics functionality.
• Service providers that help us operate our website or back-end systems, under confidentiality agreements.
We do not share data for marketing or advertising purposes.
User Rights
You may:
• Request access, correction, or deletion of your data.
• Revoke access by removing the Chowdown Cincinnati app from your Facebook/Instagram account settings.
• Contact us directly for assistance at [email protected]
Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality and analytics. You can disable cookies through your browser settings.
Children's Privacy
Our Services are not directed to anyone under 13 years old. We do not knowingly collect data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will:
• Post the updated policy on our website at https://chowdowncincinnati.com.
• Notify users within the App if the changes significantly impact their rights or data usage.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of the Apps after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us using the details below:
📧 Email: [email protected]
🌐 Website: https://chowdowncincinnati.com
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